BODYROK - Assistant Operations Manager/Studio Manager San Francsico, CA

BODYROK - Assistant Operations Manager/Studio Manager

Full Time • San Francsico, CA
BODYROK offers high intensity, low impact workouts that will tone, define and sculpt your body & mind in just 40 minutes.  Our instructors have earned the reputation for delivering some of the most challenging and comprehensive workouts in California and we’re excited to introduce our concept to Chicago.  We combine our proprietary Hybrid Pilates method taught on custom-built reformers to deliver one of the most efficient full-body workouts there is.  Our trainers are connected to a microphone instructing to heart-pumping music in high-energy studios.  The BODYROK method is built to be high-intensity & low-impact leaving our clients energized and feeling great!

We are looking for enthusiastic, motivated, and hardworking individuals who are passionate about health, fitness, and the BODYROK brand.

Studio locations: Marina, Mission, Polk, Financial District, and Haight


The Assistant Area Operations Manager/Studio Manager provides customer service support to the studio members and guests.  As our Assistant Area Operations Manager/Studio Manager, you’ll generate revenue by enrolling members and being in relationship with potential, new, and existing members.

  • Responsible for delivering the BODYROK Service Promise; contributing to running a clean, friendly, and well-maintained studio, and executing the team member basics of being on time and complying with the dress code.
  • Responsible for assisting and directing members/guests.
  • Responsible for keeping a clean and orderly studio. Bathrooms, changing rooms, and trash must be maintained.
  • Willingness to initiate tasks and perform duties without direction.
  • Monitoring incoming inquiries and ensuring proper check-in procedures are followed.
  • Your earning potential is limited only by your own personal drive and willingness to succeed.
  • This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation on each sale you close. No draws, no threshold just unlimited commissions.
Essential Duties & Responsibilities:
  • Manage studio operations
  • Front desk hiring 
  • Manage front desk scheduling, time & attendance
  • Greet all incoming members and guests
  •  Ensure all check-in procedures are followed
  •  Member and Guest Check-in Compliance
  • Customer service training and development
  • Tour potential members through the studio and connect the guest to the facility, equipment, services, and amenities
  • Handle member service issues to include: change of address, electronic funds setup or change, and questions regarding billings and payments
  • Update Supply Request Log and Maintenance Log (depending on issue)
  • Keep front desk area and entryway clutter-free, orderly and clean
  • Perform general cleaning duties to include hourly bathroom room and studio checks
  • Follow up with members that have enrolled to ensure we are exceeding expectations
  • Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

  • 1-2 years of customer service or sales experience preferred
  • 1-2 years Mindbody software experience preferred
  • Competitive drive to succeed in commission sales and performance-based culture
  • Excellent customer service and communication skills
  • Knowledge of sales practices and techniques
  • Independent, self-starter with strong organizational skills.
  • Basic computer skills
  • Strong customer service skills
  • Strong communication skills both oral and written
  • Organization skills
  • Attention to detail
 

Certifications / Educational Requirements:

  • High School Diploma or GED required
Physical Requirements:

  • The employee occasionally sits, walks, kneels, and reaches with hands and arms
  • Ability to lift and/or move up to 25 lbs.
Work Environment:

  • While performing the duties of this job, regularly exposed to moving mechanical parts
  • The noise level in the studio environment is loud
 

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Compensation: $22.00 - $28.00 per hour




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